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Hitachi

Hitachi IE Systems

About Personal Information Protection

(Privacy Policy and Summary)

Souichi Aragane
President and CEO
Hitachi IE Systems Co.,Ltd.

1.Background of Personal Information Protection Policy of Hitachi IE Systems Co.,Ltd.

 Hitachi IE Systems Co.,Ltd. (hereinafter referred to as "Hitachi IE") handles various information, including our technical information and information provided by customers, as a global supplier who can provide total solution. With this in mind, Hitachi IE has strived to establish and fully enforce an information management system in order to respect the value of the said information.
 Considering such background, Hitachi IE will attempt to create rules and establish a management system for the personal information protection in Hitachi IE, as well as to set a privacy policy and spread it among board members and employees.
 Hitachi IE will strive to protect personal information appropriately based on this policy.

2.Definition of Personal Information and Activity of its Protection

 Hitachi IE shall define that personal information means information about individuals, including the name, birth date and other descriptions about them, or a number, symbol, code, image or sound assigned to them, that identifies the individuals (it shall also include the information that cannot identify individuals by itself, but can, as it easily can be verified with some other information.) In addition, it shall not be limited to personal identifiers, but shall include any information that indicates a fact, recognition and assessment about the attribute of individuals, including a physical characteristic, property, occupation or status.

 Hitachi IE protects and manages the personal information by establishing a manager on a department basis with the greatest care and the best effort based on the "Hitachi IE Privacy Policy".

3.Scope of Application

 This document, "About Personal Information Protection", establishes the handling of all personal information by Hitachi IE in the company activities.

4.Hitachi IE Personal Information Protection Policy

  1. Establish rules for managing personal information protection and make continual improvements
    Hitachi IE will make sure that executive staff and workers recognize the importance of personal information protection, and will establish rules for personal information management to appropriately use and protect personal information and ensure that the management system is put in execution. These rules will be maintained and improved continually.
  2. Collect, use and provide personal information and forbid the use of such information for purposes other than the original intent
    While carefully considering the personal information is entrusted to us in our company activities, Hitachi IE will handle such information appropriately by establishing a management system for personal information protection for each type of business, and also by following our rules for collecting, using or providing personal information. In addition, Hitachi IE will not use such information for purposes other than the original intent and will implement appropriate measures for it.
  3. Implement safety measures and correct problems
    To ensure the correctness and safety of personal information, in accordance with the rules for information security, Hitachi IE will implement various measures such as managing access to personal information, restricting the means for transporting personal information outside the company and preventing incorrect access from outside the company, and strive to prevent the leakage, loss or destruction of personal information. In addition, when any problems regarding safety measures are found, Hitachi IE will identify the cause to take corrective measures.
  4. Follow laws and norms
    Hitachi IE will follow the Japanese laws, guidelines and other norms for the handling of personal information. Also, Hitachi IE will conform our rules with personal information management to such laws, guidelines and other norms.
  5. Respect a person's rights regarding his or her personal information
    When a person makes a request to disclose, correct or delete his or her own personal information, seeks to prevent the use or provision of such information, or gives any complaints or requires consultation, Hitachi IE will respond with sincerity, respecting the person's rights related to that personal information.

5.Handling Policy of Personal Information - Collection/Usage Purpose and Provision to Third Party

  1. In relation to Hitachi IE's main business activities for electrical machinery parts, information communication machinery parts, electronic parts manufacturing and the information service, Hitachi IE will collect and use personal information only to achieve each purpose. When Hitachi IE requires a person to provide his/her personal information, we will clearly state the purpose of the use beforehand to obtain the consent of the person.
    1. Execution of a contract concluded between Hitachi IE and a customer.
    2. Contacts for business negotiations and meetings with a customer.
    3. Delivery of after-sales service on products, and sending of information on events and new products.
    4. Execution of business, including system development, operation and maintenance, entrusted by customers.
    5. Delivery of various membership services.
    6. Affairs of stocks.
    7. Response to various inquiries from a customer.
    8. Analysis based on questionnaires to improve products and services.
    9. Provision of personal information to the group company in case of co-operation with them.
  2. Hitachi IE will not provide the personal information with a third party without first obtaining consent of the person, except in the following cases:
    1. Cases in which the provision of personal information is based on laws
    2. Cases in which the provision of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
    3. Cases in which the provision of personal information is specially necessary for improving public hygiene or promoting the sound growth of children and in which it is difficult to obtain the consent of the person
    4. Cases in which the provision of personal information is necessary for cooperating with a state institution, a local public body, or an individual or entity entrusted by one in executing the operations prescribed by laws and in which obtaining the consent of the person might impede the execution of the operations concerned
    5. Cases in which an entry handling personal information entrust the handling of personal information in whole or in part within the scope necessary for the achievement of the Purpose of Use
    6. Case in which personal information is provided as a result of the take-over of business in a merger or otherwise
  3. When required to do so for business activities in which Hitachi IE is co-operating with the group companies, Hitachi IE may provide such group companies with personal information such as a name, workplace or home addresses, telephone number, fax number, e-mail address, etc. If this is the case, the personal information will be provided in print or electronic media. In addition, the person may request us to stop the provision of the personal information with the group companies.

6.Request to Disclose Personal Information or Raising Complaints

When a person wants to request to disclose, correct, add, delete, stop usage, stop provision to a third party, or notify the purpose of usage of his/her personal information (hereinafter referred to as "disclose and so on") held by Hitachi IE, or wants to raise complaints, the person is requested to follow the following procedures:

  1. Request to disclose personal information that a person submitted to a Hitachi IE's sales department.
    • Please contact the relevant sales department.
  2. Request to disclose personal information that a person submitted through our web site.
    • Please contact the department that manages the relevant web site.

7.Request to person

  1. While most of Hitachi IE's services can be used without the personal information, please note that some services are only available with the submission of the personal information.
  2. Please note that Hitachi IE is not responsible for the security of personal information in any non-Hitachi IE web site whose link is included in the Hitachi IE's web site.
  3. If a person enters the personal information into the Hitachi IE's website, he or she is required to agree upon the provisions in this document, "About Personal Information Protection", otherwise you may not use our services (including response to inquiries). Also, if you are aged at 14 or younger, please enter the personal information with the consent of a parent or guardian.

8.Special Note

  1. Our personal information protection policy shall be in accordance with the laws of Japan.
  2. Hitachi IE may revise this document, "About Personal Information Protection" to improve the handling of personal information and/or due to the revision of laws or ordinances, or other rules or regulations.
  3. The implementation of this document, "About Personal Information Protection" shall be after the issued date (or revised date).
  4. If each Hitachi IE website has its own personal information policy, this policy shall supersede the provisions of any other policies in the Hitachi IE websites.
  5. When a person contacts Hitachi IE by telephone, the conversation may be recorded to aid accurate replies.

9.Inquiries about This Website

 If you have any questions about this web site ("About Personal Information Protection") except Section 6 (Request to Disclose Personal Information or Raising Complaints), please contact us by mail.
If you submit us any inquiries or opinions, we would like you to carefully read and agree on the terms stipulated in this document, otherwise please note that we may not answer the inquiry.
Any personal information you submit us will be deleted, as we answer your inquiry, and we will not hold it.

Contact by mail

Hitachi IE Systems Co.,Ltd.
120-1, Saiwai-cho, Inazawashi-shi, Aichi, 492-8622, Japan

If you contact us by mail, please fill in the following items
and include in the sheet:

Your inquiry (required)
Your name (required)
Organization (e.g. name of company or school)
E-mail address (required)
Postal code*
Address*
Tel.*
  • * If you do not have an email address, you are required to fill in all the items with "*"

Enacted on April 1, 2005
Revised on April 1, 2009